Refunds

Online Website Purchases

We know that sometimes when you buy from an online store, it is hard to see if the product is exactly what you want, therefore if you receive the product and it's not what you wanted, contact us within 14 days to let us know and we will happily refund or exchange it for you. Follow the returns section below and make sure you send it back unused in it's original condition with its original packaging.

In Store Purchases, Phone Orders and Collect from Store

We do not refund for a change of mind, but we will happily exchange within 14 days if the item is unused, undamaged and any seals are not broken or tampered with.

Important

Please note that we will not refund or exchange a used product, a product that has it's seal broken or tampered with, or a product that has damage to it's packaging or itself.

If you wish to return a product, you must complete the return request form before sending the product back.

All freight costs to return or exchange an item will be at the buyers expense.

All returns are to be sent with a Tracking Number and Signature on Delivery.

Once we receive the return request, we will contact you and advise how to proceed.

Apart from a warranty return, once we receive the product in it's original, un-used and brand new condition, we will refund the product/s price (excluding freight), or exchange the product for a different model of similar value (customer to pay return freight). If you want to exchange the product for another product of greater value, we will issue you an invoice for the difference which you will need to pay prior to us sending you the new product.

Here's what one of our customers said when they contacted us regarding a faulty item.

Letter reads...

Dear Mr Robards
Many thanks for your prompt response and excellent service. It is gratifying to see a company put so much effort into customer service and back their products. We will certainly be recommending you to our peer network.
Enclosed is the faulty part for your records.
Cheers
(Name and address hidden here for our customers privacy)